---
title: 5. Getting Help When you Need It
description: "**Support is just an email away:** No matter what questions or technical issues you may encounter, our support team is here to help. You can reach them at [support@financevine.ca](mailto:support@financevine.ca)for assistance with anything related to your account, billing, or using our…"
url: "https://clients.financevine.ca/docs/getting-help-when-you-need-it/"
updated: "2025-03-28"
category: 2. Onboarding
---

# 5. Getting Help When you Need It

**Support is just an email away:** No matter what questions or technical issues you may encounter, our support team is here to help. You can reach them at [support@financevine.ca](mailto:support@financevine.ca)for assistance with anything related to your account, billing, or using our platform. We will do our best to respond to any query within 24 hours if possible (excluding weekends).